First off, the headphone's are very comfortable, they fit the way headphones should fit. The sound is just amazing, my headphone only work when connected by the wire, the Bluetooth function does not work. I've tried to get it to work many times. Overall the headphones are very nice. I'm unhappy that I can't use them without connecting the included wire.
Thanks for reaching out. We are sorry to hear that you are having issues with the Bluetooth connection.
Can you please try these steps and let us know the outcome?
1. Drain the headset till OFF then recharge.
2. Once fully charged, turn it ON.
3. Reset your mobile Bluetooth settings.
4. Turn off your phone and reset the Bluetooth settings.
Please also take note:
green/red means Bluetooth ON
blue/red means Power ON
We hope this helps. Let us know if you need further assistance at firstname.lastname@example.org. Our Support Team will be ready to assist.