Return Policy

Before returning items to us, please read and follow the instructions below. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

Gripped Fitness Audio reserves the right to charge a handling fee on all returned products.

 

WHAT’S YOUR RETURN POLICY?

If there is a problem with the quality of your Gripped product you can get your item replaced within 30 days from receiving your item. The shipping cost is on us if the return or exchange is caused by our fault.

I JUST RECEIVED MY GFA PRODUCT BUT IT ARRIVED BROKEN – WHAT SHALL I DO?

Please contact as at hi@grippedfitnessaudio.com, describing the issue with your product. You can help us help you by attaching good, close-up photo(s) showing the fault if applicable. It would also be better if you can send us a quick video so we can further check the issues.

I HAVE JUST EMAILED YOU, WHEN WILL I HEAR BACK?

We aim to reply to you as soon as we can - this shouldn't take longer than 24 - 48 hours during weekdays. Please note that we do not operate on Saturdays and Sundays so all replies will be made on the following Monday.

WHAT IS YOUR PROCESS FOR REPLACEMENT AND RETURNS?

General Returns:

  1. All products must be returned in their original condition.

Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to via email (hi@grippedfitnessaudio.com) and obtain a "Product Return Form".

  1. Mis-shipped products:

For mis-shipped items (item shipped was not the item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. If you so choose, you can also return the product and get a full refund plus the shipping and handling fee.

  1. Model Errors:

If the Model of the item received is not what was ordered, you are eligible for a full refund/replacement.

When returning it back to us you will need to cover the shipping cost.

Due to health and safety reasons all returned items need to be in a brand new condition, unused with original packaging. We can not provide refunds or exchanges for damaged or incomplete product returns. We cannot exchange headphones that have been worn or tried on. Should the product not be in original condition, please email us before returning it as this may save you some unnecessary shipping costs. There is a 25% service and repacking charge for any items which are returned with damaged external packaging, so please take extra care when packaging any returns.  If any accessory or the original item is lost during the process of returning, we will deduct the price of the lost item from any refund. Proof of purchase will be required for all returns.

Please note the customer will have to pay for the return shipping.

We recommend that you return your unwanted items using registered post or trackable courier. We can not be held responsible if returned items are lost/damaged in transit.

REFUNDS will be made back to the customer within 30days upon receiving the return.

Unfortunately we do not offer refunds or exchanges ON SALE and PRE-LAUNCH SALE items. Sorry.

  1. Quality Issues:

We will be responsible for an exchange or refund if there are any product quality problems within 30 days of the customer receiving the item. First, you will email us at hi@grippedfitnessaudio.com and request for the “Product Return Form” then fill in and send it back to us together with the images/pictures of the headphones you have issues with.

Please wait for advise. We will do our best to get back to you within 1-3 days upon receiving the documents. Customers may need to send the product back to us, and after confirming that the product has not been damaged on purpose, we will exchange the product or offer a full refund.

If returned headphones are found not to be faulty by our technicians the cost of postage can not be refunded as they are being returned under the pretences of being faulty.

Gripped reserves the right to any decision on a faulty item.

  1. Change of Preference:

If you want replacement of the item you have received due to change of mind or change of preferred model/color, please return it back to us then we would be happy to replace it however the customer will pay for the shipping.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

Once we have received the filled-up “return form”, we will confirm and we’ll get back to you within 1-3 business days for further advice. Please take note that processing returns and replacement may vary depending on the issues that we need to further check and inspect.