FAQ's

We take the worry out of shopping online.

Shop with confidence.

If you find a problem or fault with your GFA product within 30 days of receiving it,
return it and you’ll get a full refund (Please contact prior so we can arrange a shipping label for you).

SHIPPING

WHERE DO YOU SHIP?

Gripped Fitness Audio ships via a variety of trusted postal services worldwide. Parcels must be signed for. Where no one is available for a signature, a slip will be left notifying of attempted delivery.

We ship virtually everywhere across the globe, covering North and South America, Europe, Asia, Africa and Oceania. We use only major, trusted international carriers to ensure your package arrives to your destination safely and securely.

HOW MUCH DOES THE SHIPMENT COST?

Gripped Fitness Audio offers Standard World Wide shipping at a flat rate of $9.95. Free shipping World Wide with orders over $150.

I NEED MY ORDER FAST! WHAT ARE MY OPTIONS?

You can opt for worldwide express shipping that will get your Gripped product to you in 3-7 business days for $24.95. (Please email support@GrippedFitnessAudio.com, processing time - 1 business day)

CAN I TRACK MY ORDER?

Our primary international courier is Singpost. So if you receive a tracking number from us it a safe bet you will be able to track it here https://www.singpost.com/track-items

If in doubt, please contact support@GrippedFitnessAudio.com for an order update. 

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

If you opted for standard shipping it will take anything from 7-15 business days for your Gripped order to reach you. With express shipping this time shortens to just 1-7 business days.

Please note that the typical order dispatch time is 1-2 business days, which may take a bit longer around public holidays.

THE GFA PRODUCT I WANT IS SOLD OUT, HOW CAN I GET IT?

Please contact us at support@GrippedFitnessAudio.com - we may be able to immediately give you an estimate of when the product is going to be re-stocked. Alternatively, we will email as soon as the product is available.

I HAVEN’T RECEIVED MY PACKAGE – WHAT SHOULD I DO?

Please get in touch by emailing support@GrippedFitnessAudio.com - we'll be happy to update you on the order progress and give you a good idea on when your Gripped product will be with you.

CAN I CHANGE OR CANCEL MY ORDER?

At Gripped Fitness Audio we're try to be extremely efficient and want you to have your order as soon as possible. We will try to process and dispatch your order as quickly as we can, which may limit our ability to add items to the initial order or to prevent a package from shipping. Nevertheless, do reach out to us at " email address" and we'll do our best to accommodate your request.

WHAT’S YOUR RETURN POLICY?

If there is a problem with the quality of your Gripped product you can return it and get full refund within 30 days. The shipping cost is on us if the return or exchange is caused by our fault.

Note: We don't do refunds or exchange for SALE ITEMS. 

WHAT'S YOUR FREE RETURN POLICY?

We like to take the stress out of shopping online and give you some piece of mind. So if you need to return the our product for an exchange or refund please chat to our staff and we will email you shipping slip to fasten to your parcel. It means you don't have to pay for the return postage yourself and chase up the money later.

I JUST RECEIVED MY GFA PRODUCT BUT IT ARRIVED BROKEN – WHAT SHALL I DO?

Please contact as at hi@GrippedFitnessAudio.com, describing the issue with your product. You can help us help you by attaching good, close-up photo(s) showing the fault if applicable.

I HAVE JUST EMAILED YOU, WHEN WILL I HEAR BACK?

We aim to reply to you as soon as we can - this shouldn't take longer than 48 hours.

LOST/DELAYED SHIPMENTS:

Gripped Fitness Accessories accepts no responsibility for lost or late shipments. We will do our best to help you locate your parcel. Parcel tracking may take up to 10 working days with international post services. The customer agrees that they take ownership of the parcel as soon as we post it and will bear all incurred losses.