The first two generations of equalizers would break on me all the time. This one seems to have that problem fixed. Love the sound quality. The customer service this company provides is one of the best I ever had.
We are sorry to hear this. Circumstances like this one happen sometimes and are beyond our control. We believe you have previously emailed support regarding this and your replacement has already been processed. Rest assured we will work this out with our manufacturer for quality checking purposes. Thanks!